Refund Policy
Effective Date: April 21, 2025
At Hot Candy, we prioritize hygiene, safety, and customer satisfaction. Due to the intimate nature of our products, we maintain a strict no-return and no-refund policy.
1. No Returns or Exchanges
All sales are final. For hygiene and safety reasons, we do not accept returns or exchanges on any products once they have been purchased or delivered — even if unopened. Please make sure to confirm your order before finalizing.
2. Order Cancellation (Before Delivery Only)
If you have made a bank transfer and need to cancel your order, you may request a refund only if the cancellation is made before the product has been dispatched. Once the delivery process has started, the order is considered final and non-refundable.
To cancel an order, please contact us immediately via WhatsApp.
3. Product Quality Assurance
We ensure that all products are in perfect condition before dispatch. In most cases, we provide video proof showing the item’s functionality and condition. Once confirmed and sent, we are not responsible for any claims of damage or dissatisfaction.
4. No Refunds for Change of Mind
We do not offer refunds for change of mind or for reasons such as ordering the wrong item. Please check product details carefully before confirming your purchase.
5. Future Policy Updates
This policy may be updated if we expand our services or offer store credit options in the future. Any changes will be reflected on this page.
6. Contact
For cancellation requests or questions about your order, contact us directly via WhatsApp.